These terms and conditions do not remove your statutory rights under the sale of Goods Act, they simply set out the principles and procedures by which Buchanan Bespoke works to. If a dispute arises, we shall work with the customer to come to a mutually fair solution, as our customers are critically important to us.
All transactions are conducted in Pounds Sterling. The currency convertor is for illustration purposes only, to give you an indication, at current exchange rates, what your card will be charged in your local currency. If in doubt about the conversion rate to currencies other than those offered by our converter, please e-mail us with the details of your order and we will be happy to calculate the likely price in your own currency. Payments via this website will always be processed in pounds sterling and your credit card will be charged in your local billing currency by your credit card provider. We only accept payment via credit or debit card on this site.
Prices on the Buchanan Bespoke website are quoted inclusive of UK taxes (VAT).
VAT (Value Added Tax) is charged on all orders despatched to countries within the EU. This tax is not applicable if orders are despatched to a country outside of the EU, in which case the advertised 'Excl. Tax' price applies.
For delivery to countries inside the European Union (EU), prices including VAT are applied. For delivery countries outside of the EU, prices exclusive of VAT are applied. For all non-EU deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.
Made to order items can take up to 4 weeks to manufacture before dispatch. It other items are in stock they will be sent within 48 hours, or will be dispatched to the customer within 21 days. If you have any questions regarding delivery, feel free to contact us and we will advise you of when your product will be ready for delivery.
Orders are sent to you via a secure designated carrier like Fed-Ex, UPS, etc and will require a signature on delivery. Orders sent within the UK should arrive on the day after dispatch, except for rural areas, and orders sent overseas will usually arrive within a week of dispatch. Please allow more time for delivery at busy periods like Christmas.
The delivery charges quoted on the website cover delivery via a secure designated carrier like Fed-Ex, UPS, etc. Please contact us if you require special delivery services, so that we can give you a quote for your requirements.
Payments for orders placed through our website are...
We send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.
Buchanan Bespoke offers a full, no-quibble 14-day Returns Policy. If you don't like what you've bought, simply return it to us within 14 days of receipt, unused and post-paid, together with the receipt we sent to you and details of your reason for return. We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card). Please note that the cost of the shipping cannot be refunded unless we deem the goods to have been faulty before they were dispatched to you. If the Product, for instance footwear, is made to order, then we cannot offer a refund. However we shall work with the customer to come to a satisfactory outcome.
Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
Title for goods belongs to Buchanan Bespoke until your full payment is cleared, at which point it transfers to you in its entirety.
In the event that we cannot ship your whole order within 72 hours of receipt, we will usually dispatch a part order and notify you with regard to items delayed through lack of stock. In the unlikely event that we are unable to supply your choice of goods for some while, or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.
The easiest way is to use the form on our Contact Us page. You can email direct on [email protected]. Alternatively you can write, phone or fax us at the address listed on the website.
All transactions undertaken through this website are governed by Scottish Law and any legal actions arising out of such transactions shall be subject to the Scottish legal processes and under the jurisdiction of Scottish Courts. In the event of disagreement between Buchanan Bespoke and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against Buchanan Bespoke. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.